Exchanges & protection
If something's not right, here's exactly what we do.
No fine-print maze. Size exchanges in 7 days, transit damage replaced fast — and the honest limits, stated plainly.
7 days
size exchange window
48h
to report transit damage
100%
transit insured to your door
How a size exchange works
Message us on WhatsApp
Within 7 days
Order number + the size you need. That's all.
We check your size in stock
Same day
If we have it, your exchange is approved on the spot.
Send the piece back
Day 1–3
Unworn, in its original box with the certificate.
Your new size ships
On arrival + QC
Checked again in Indore before it travels back to you.
The fine print that matters
Every piece is hygiene-sealed after quality check — which is why opened pieces can't be restocked or returned.
Questions, answered straight
Can I return a piece if I change my mind?
Honestly — no. Jewellery sits directly on your skin, so every piece ships hygiene-sealed after its Indore quality check, and we don't restock opened pieces. That's also why we help you choose right before you buy: the size guide, a WhatsApp stylist, and a try-on studio in Indore.
My piece arrived damaged — what do I do?
Record a continuous unboxing video from the moment you break the courier seal, and send it with your order number on WhatsApp within 48 hours. The video lets us skip insurance delays and authorize a priority replacement immediately, free.
What if my size is out of stock for an exchange?
Size exchanges depend on live stock. If your size in that design is sold out, the sale stays final under our hygiene policy — so if you're unsure about sizing, message us before ordering and we'll size you in two minutes.
When do refunds happen?
For verified transit damage where we can't replace the design, you choose: a full refund or store credit — issued immediately.
Wrong size? The clock is 7 days —
Start an exchange on WhatsApp